Nov 20, 2020 in Case Studies

Leadership Skills


Leadership can be defined as those managerial activities that influence subordinates to strive willingly to attain the goals of the organization (Weinbach, 1994). Having a well thought-out vision, an integrated communication to allow feedback mechanism, good team structure and motivation of employees is vital towards achieving success in an organization. Leaders with effective leadership skills are able to handle conflict management through constructive leadership resolution mechanism. Leaders, who employ emotional and executive intelligence while minding different political and cultural diversity, have high impact on those they lead, hence quality service and profitability.



Effective leadership is a key component required to communicate, execute objectives and goals in addition to tackling challenges in an organization. People with appropriate leadership skills help to inspire staff as well as attract investors towards a common goal. Cut throat competitions can be handled better by such mercurial leadership attributes. Social responsibility and ethics must be practiced as leadership aspect of management cannot be overemphasized so as to influence decisions and to achieve job satisfaction from a team or institutions. Leadership should integrate insight, innovation, integrity and flexibility.


The study was based on a corporation that dealt with commercial computers on a large-scale. Because of the cut throat competition from rival companies Unisys Corporation had to change focus towards service-oriented industry. They achieved it by employing a new CEO Lawrence Weinbach. Through effective communication, he was able to win over support of the employees, stockholders as well as attract customers. It led to financial improvement from the company once dealing with computers only to that which incorporated information technology, as a service provider. By communicating with customers and shareholders, new CEO was able to attract them. Weinbach would personally respond to the letters and messages from the customers and it would build confidence as they felt a sense of ownership. The other important factor was the employees, by stretching a hand and allowing them to contribute ideas on how to run the organization efficiently; he won back the confidence of employees. Team structure was additionally important in structuring and aligning the operation of Unisys. A decentralized form of communication was preferred by the CEO, consequently, information could be readily obtained from the relevant authority.

Clearly simple and pragmatic vision was symbolic to a three-legged-stool. The legs represent Customers, Employees and Organizations Reputation. He achieved it by motivating the stakeholders into driving towards the common goal. Leadership traits such as flexibility, self-confidence and empathy are evident, these attributes allowed conflict resolutions to be managed effectively at Unisys.


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Honesty and free accessibility

The CEO allowed employees to communicate their ideas freely. When they disagreed on something he would tell them the reasons and inform if they would agree on something. The employees felt that the CEO was listening and that he appreciated their input immensely. His responses were simple to allow for effective communication. As he averts, success really is about relationships with people. A clearly stated operation plan guided the turnaround of the organization towards profitability.

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Enhancing Reputation

He motivated the employees to feel a sense of ownership through discounted stock purchase program, training programs and launched campaign advertisement so as to attract new talents and sparking new interest and inquiries around the globe.

Improved Communication

With new clients while retaining the existing ones, he encouraged his employees to be good listeners. A checklist was important to ensure customer satisfaction and quality service.


Coaching and mentoring of employees helps to improve performance, especially when the job is new or in a new institution. Listening skills, such as listening to people, evaluating their words, analyzing and understanding them is very important for a charismatic leader. Leaders should focus more on the strengths of their employees, as opposed to dwelling on their weakness. Supportive working environment and relationship amongst a team helps to build enthusiasm. Recognition of talents should be rewarded through awards, praise and promotion according to the employees merits. Good leader would avoid blame or embarrassment.


1. There is a need to develop communication skills as an ingredient to compliment the quality leadership. Students and managers need to apply concepts and theories learnt on leadership so as to efficiently manage their respective organization while improving personal, professional and financial turnovers through critical thinking.

2. Leaders ought to foster a sense of leadership in an organization as in individuals and within the employees. Leadership is synonymous with success; therefore, leadership skills are important. Responsibility management and ethics are vital to the growth.

3. Ability to resolve conflicts is a skill that should be practiced by every leader. It is important to note that there is no one-size-fits-all conflict management. Every situation is unique and should be handled as such.


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1. Management




Develop opportunities




Introduce reward and recognition


Programs for exemplary job



Employees Customers



Ensure timely response Website should be regularly updated








Maintain sustainable training


Encourage teamwork


Run workshop plans, clear objectives with set deadlines







Customer satisfaction




Relationship amongst staff


Revenue targets


Current and expected business climate


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